FAQ

You can make your reservation directly through our website.

If you need additional assistance, you can call or text us at  +1 (321) 795 0196, send us a WhatsApp message, or email us at [email protected]

We offer free delivery and pickup al all Orlando area hotels.

For deliveries or pickups in Davenport, Winter Garden, and Champions Gate, an additional delivery fee applies and must be added during checkout.

We deliver to most hotels, resorts, vacation homes, and accommodations in the Orlando area.

Free delivery and pickup are available at most locations.

And additional delivery fee applies to accommodations located in  Davenport, ChampionsGate, and Winter Garden.

We currently do not provide delivery service to the following areas: Apopka, Altamonte Springs, Oviedo, Clermont, and Haines City.

If you are unsure whether your location is within our service area, please contact us before placing your reservation. 

No, Our Damage & Theft Protection Plan is completely optional.

If you choose not to purchase the protection plan, you will be responsible for the replacement cost of any stroller that is lost, stolen, or damaged during the rental period.

Our optional protection plan provides added peace of mind during your vacation by helping protect you against unexpected loss or theft.

We accept all major credit and debit cards, as well as Google Pay, Amazon Pay, Cash App Pay, Klarna, Afterpay, and other payment methods available at checkout.

Full payment is required to confirm your reservation. 

Yes, you can rent multiple products in the same reservation. Simply add all the strollers, scooters, and accessories you need before completing checkout.

Our insurance is applied per product (stroller or scooter), not per reservation. 

If you rent multiple products, you must add insurance for each individual item you wish to cover.

If you add accessories such as a rain cover or parent console to a stroller, those accessories will be covered under the stroller's insurance policy.

If insurance in not purchase, the renter is responsible for the replacement cost of any lost, stolen, or damaged equipment.

If you cannot locate your stroller, please contact a park employee for assistance. In many cases, strollers are moved by park staff to designated stroller parking areas to keep walkways organized.

If the stroller cannot be located with the assistance of a park employee, please contact Guest Services. You may be directed to the Lost & Found department.

If you believe the stroller has been stolen, please notify park security and contact us as soon as possible.

Customers are responsible for the replacement cost of any lost or stolen stroller unless insurance coverage was purchased for that stroller. Insurance provides added peace of mind during your vacation.

If you cannot locate your stroller or believe it has been stolen, please contact the security office of the mall, outlet, or public venue and ask for assistance in locating it. 

If the stroller has been stolen, please file a police report with the local authorities and contact us immediately by phone or email.

Please remember that you are responsible for the rented stroller at all times. If insurance was not purchased, you will be responsible for the replacement cost of any lost or stolen equipment.

If insurance coverage was purchased for the stroller, please contact us immediately so we can assist you with the next steps. 

All of our strollers are delivered clean, sanitized, and in excellent working condition.

Our Scooters are delivered fully charged and ready to use. To ensure optimal performance throughout your rental period, scooters should be charged overnight each day.

If you experience any issues with your stroller or scooter during your rental, please contact us and we will be happy to assist you.

Full payment is required at the time of booking.

Once your reservation is completed, you will receive a confirmation email with your reservation details.

if you do not receive your confirmation email, please check your spam or junk folder, or contact us for assistance.

To modify your reservation date, delivery location, or delivery time, please contact us by email and provide your reservation details along with the requested changes. Once the modification has been processed, you will receive a confirmation email.

Disney Resort hotels require all stroller deliveries and pickups to be completed in person with the guest. Strollers cannot be left with Bell Services or the hotel front desk. Our representative will contact you before the scheduled delivery time to coordinate the handoff and confirm arrival. 

Your stroller will be delivered to the hotel and held by the front desk or luggage services. Upon check-in, simply inform a hotel representative that you have a stroller rental waiting for you, and they will direct you to the pickup location. Your stroller will be labeled with the family name provided on your reservation for easy identification.

Our drivers will deliver your rental equipment to the front door of your vacation home or, if permitted, to the community clubhouse.

It is important to provide any gate code or access instructions when making your reservation, or as soon as they become available. This helps us avoid delays and ensure a smooth delivery.

Please make sure the delivery address is complete and accurate. Incorrect or incomplete address information may prevent us from delivering your equipment on time and to the correct location. 

If a delivery must be rescheduled due to incorrect or missing address information, a $15 redelivery fee will apply.

Yes. For Disney Resort hotel deliveries and all equipment returns, you must be present to meet our representative in person. This helps ensure the equipment is returned safely and allows us to verify its condition at the time of pickup.

For vacation homes and Universal-area hotels where equipment is left at a designated location, pickup instructions will be provided before the end of your rental period. Please ensure the equipment is left in the agreed location and available at the scheduled pickup time.

To schedule a transfer service, please contact us by email or WhatsApp with your travel details, including pickup location, destination, date, time, and number of passengers.

Once we receive your information, our team will confirm availability and provide all the details needed to complete your reservation. No deposit is required to schedule your transfer. We recommend contacting us as early as possible to ensure availability for your preferred date and time.

Yes. We can provide infant car seats, toddler car seats, and booster seats upon request. Simply let us know the type of seat you need when scheduling your transfer, and our driver will have it ready for your trip.

To ensure availability, please request child seating at the time of booking and provide the age and approximate weight of the child.

Yes. Our transfer rates are fixed based on the pickup and drop-off locations, vehicle type, and number of passengers. A personalized quote will be provided before you confirm your reservation, and the quoted price will not change once your booking has been confirmed.

Driver gratuities are not included in the quoted price and are always optional. Tips may be given directly to the driver at your discretion for exceptional service.

Our driver will wait up to 10 minutes beyond the scheduled pickup time at no additional charge. If the delay exceeds 10 minutes, additional waiting fees may apply.

If your flight is delayed, rescheduled, or canceled, please notify us as soon as possible by email or WhatsApp. We will make every reasonable effort to accommodate the new arrival time without additional charges when advance notice is provided. Flight-related delays are not subject to waiting fees when we have been informed in a timely manner.

Payment for your transfer service can be made in cash directly to the driver at the time of service. If you prefer to pay by credit card, please let us know in advance and we will send you a secure payment link.

Please note that gratuity is not included in the quoted rate and is always appreciated at the customer´s discretion. The final amount due will be confirmed when your reservation is scheduled. 

We offer two transfer service options:

Standard Service: Accommodates up to 5 passengers, including one suitcase per passenger. 

Premium Service: Accommodates up to 7 passengers, including one suitcase per passenger.

If your group has additional luggage, oversized items, or special transportation needs, please contact us before booking so we can recommend the most suitable vehicle for your transfer.

Yes. We provide transfer service 24 hours a day, 7 days a week. Regardless of your flight arrival or departure time, our driver will be at the scheduled pickup location at the time confirmed in your reservation. 

To ensure a smooth service, please provide accurate flight information when booking so we can monitor your arrival and adjust for airline schedule changes if necessary.